AI Answering Service for Home Services

The Problem

Missed Calls. Wasted Truck Rolls. Lost Revenue.

Every unanswered call is a job to your competitor. Every no-show is a wasted truck roll.

27%

Calls Go Unanswered

A homeowner's pipe bursts at 9pm. They call three plumbers — the first one to answer gets a $650 emergency job. If that's not you, it's your competitor. After-hours calls are your highest-margin work, and you're sending them to voicemail.

Source: ServiceTitan Industry Report

22%

Appointments Are No-Shows

Your tech drives 35 minutes, knocks, nobody's home. That's $85 in wasted labor, fuel, and opportunity cost — per no-show. At 8 jobs/day with a 22% no-show rate, that's 1.7 wasted truck rolls daily, or $145/day in dead costs.

Source: Housecall Pro, 2024

$185

Average Job Value — Lost

The average home service ticket is $185. When you miss 27% of inbound calls, that's 8+ lost jobs per week for a typical shop doing 200 calls/month. That's $77K/year walking to someone who picks up the phone.

Source: Home Advisor / Angi Benchmark

The Solution

Two Engines. One Platform. Total ROI.

Inbound saves money. Outbound makes money. Together, they pay for themselves in days.

Inbound: Your 24/7 Answering + Dispatch Service

Every call answered in under 2 seconds — day or night. Emergency triage, appointment booking, billing, and service area questions handled instantly.

🚨

Emergency Triage & Dispatch

AI assesses urgency — burst pipe vs. dripping faucet — and dispatches the nearest available tech for emergencies. Sends the customer a text with tech name, photo, and live ETA.

📅

Appointment Booking

Books service calls directly on your dispatch calendar based on job type, tech availability, and service area. Confirms time window, collects property access details, and sends a confirmation text.

💰

Pricing & Billing Questions

Handles "how much does X cost?" and "what's my balance?" calls. Provides service estimates, explains pricing, processes payments, and sets up payment plans — the 35% of calls that don't need a tech.

🗺️

Service Area & Availability

Instantly confirms whether you serve the caller's ZIP code, what services are available, and your next open time slot. No more "let me check and call you back."

Outbound: Eliminate No-Shows and Fill Your Schedule

Automated reminders, dispatch ETAs, seasonal campaigns, and follow-ups that keep your trucks full and your customers informed.

⏰

Appointment Reminders

Automated call + text at 24 hours and 2 hours before every appointment. Confirms the customer will be home, collects gate codes or access instructions, and reschedules on the spot if needed. Cuts no-shows by 67%.

🚚

Dispatch ETA Notifications

When your tech is en route, the customer gets a call or text with the tech's name, photo, and live ETA. "Mike is 18 minutes away." Eliminates "where's my technician?" calls and keeps customers home.

🔧

Seasonal Maintenance Campaigns

Automated outbound for AC tune-ups in spring, furnace inspections in fall, and winterization services. Calls your existing customer base with time-sensitive offers that fill your slow seasons.

⭐

Post-Service Follow-Up & Reviews

Calls customers 24 hours after service to confirm satisfaction, address issues before they become complaints, and request Google reviews. Catches problems early and builds your online reputation.

Lead Nurturing

Drip Campaigns Are Dead.
Voice + Text Nurture Is 8x More Effective.

Your email drip campaigns get a 20% open rate and a 2% response rate. That means 98% of your follow-ups go nowhere. Kolari replaces passive email sequences with automated phone and text nurture that works every lead to a resolution: booked, converted, or dead. No lead sits in limbo. No lead goes untouched.

Traditional Email Drips

Low Touch. Low Impact.

The inbox is a graveyard for your follow-ups

20% open rate means 80% of your leads never see your message
2% average response rate across all industries
Easily ignored, filtered to spam, or buried under promotions
Zero ability to handle objections or answer questions in real time
Takes weeks or months to nurture a single cold lead

⚠️ Drip campaigns can be contingent on CRM functionality and may require additional setup and maintenance costs.

Kolari Voice + Text Nurture

High Touch. Automated.

Real conversations that turn leads into customers

90%+ text open rate with a 45% response rate
28% phone answer rate with automated AI follow-up
Handles objections, answers questions, and books appointments live
Intelligent send timing based on lead behavior and engagement
Re-engages cold leads in days, not months

How Kolari Nurture Works

Automated multi-touch sequences across voice and text, triggered by time, lead behavior, or business events

📥

Day 0

Lead Enters

New inquiry, quote request, or missed call triggers the sequence

📱

Day 1

Text + Call

Friendly text follow-up, then a call if no response within 4 hours

🔄

Day 3-7

Value Touchpoints

Texts with helpful content, tips, or time-sensitive offers

📞

Day 14

Re-engagement Call

AI calls with a personalized reason like a price change, new availability, or updated offer

🔁

Ongoing

Long-Term Nurture

Monthly check-ins, seasonal triggers, and event-based reactivation

Nurture Sequences That Convert

🕐

Speed-to-Lead

New inquiries get a call within 60 seconds. Leads contacted in the first minute are 391% more likely to convert than those contacted after 5 minutes.

391% higher conversion in first 60 seconds

❄️

Cold Lead Re-engagement

Got leads that went silent 30, 60, or 90 days ago? Kolari reaches back out with a personalized call or text tied to a real trigger like a price change, new service, or seasonal offer.

12 to 18% reactivation rate on cold leads

📊

Quote Follow-Up Automation

Every quote, estimate, or proposal that doesn't close gets a timed follow-up sequence. A text goes out at 24 hours, a call at 48 hours, and a final check-in at 7 days. No lead falls through the cracks.

23% of "dead" quotes convert with structured follow-up

🎯

Event-Triggered Outreach

Contract expirations, seasonal needs, anniversaries, and market changes automatically trigger perfectly timed calls that feel relevant to the customer, not random.

3.2x higher engagement vs. scheduled blasts

🤝

Referral & Past Client Nurture

Keep your business top-of-mind with past clients through quarterly check-ins, satisfaction calls, and referral requests. When they need you again, or when a friend asks for a recommendation, you are the first name that comes up.

1 to 2 referrals per quarter per nurtured client

⚡

Missed Call Recovery

Every missed inbound call triggers an immediate text back to the caller ("Sorry we missed you, how can we help?") followed by an automated callback attempt within 5 minutes. You recover leads that would have called your competitor instead.

40% recovery rate on missed calls

⛔

Subscription Management: Every Lead Gets a Resolution

Kolari works every lead to a definitive outcome. No lead is "dormant," "untouched," or "unknown." Every lead in your pipeline is either active or dead.

Active: Still Being Worked

Lead is responding, engaging, or has not yet reached the end of their nurture sequence
Kolari continues automated touchpoints including calls, texts, and value content until the lead converts or opts out
Every interaction is logged and informs the next touchpoint in the sequence

Dead: Unsubscribed and Permanently Removed

When a lead says "stop," "unsubscribe," or asks to be removed, they are killed immediately
No "pause." No "dormant." No "let's try again in 6 months." Dead means dead.
Removed from all sequences, flagged in your CRM, and never contacted again

📈

Your database is a goldmine you are not working.

Most businesses have hundreds, sometimes thousands, of leads sitting in a CRM with no status, no next step, and no resolution. Kolari works every single one to a definitive outcome: booked, converted, or dead. No lead falls through the cracks. No lead lives in limbo. Automated phone and text lead nurturing runs 24/7 until there is a resolution. No new ad spend needed. Just better follow-up on the leads you already have.

Omnichannel

Every Channel. One Platform.

Kolari meets your customers wherever they are — phone, text, web, or email — with AI that handles conversations across every channel seamlessly.

📞

Phone

InboundOutbound

AI voice agents that answer and make calls with human-like fluency. Handle inbound inquiries 24/7 and run outbound campaigns — follow-ups, reminders, re-engagement — at scale.

24/7 inbound call handling
Automated outbound campaigns
Live transfer to human agents
Call recording & transcription

💬

SMS

InboundOutbound

Two-way text conversations powered by AI. Receive and respond to customer texts instantly, or send outbound messages — appointment reminders, dispatch ETAs, seasonal offers — with intelligent threading.

Instant inbound text responses
Outbound campaigns & reminders
Conversational AI threading
Rich media support (MMS)

🌐

WebSDK

Live on your website

Embed a live AI agent directly on your website. Visitors get instant help without picking up the phone or sending a text — voice or chat, right in the browser.

Drop-in widget — one line of code
Voice & text in-browser
No app download required
Branded to match your site

📧

Email Automation

Add-on

Automated email for confirmations, follow-ups, summaries, and drip sequences. Triggered by call or text outcomes to keep the conversation going after the initial interaction.

Post-call confirmation emails
Follow-up sequences
Service & appointment confirmations
Additional cost applies

Compliance

Built for Regulated Outreach

Kolari takes compliance seriously. Every outbound text and call runs through the proper channels so you stay on the right side of the law.

📋

10DLC Registration

All SMS and outbound calling through Kolari requires 10DLC (10-Digit Long Code) registration. This is a carrier-mandated requirement that ensures your messages are delivered reliably and your brand is verified.

Required for:

All outbound and inbound SMS/MMS messaging
All outbound calling campaigns

We handle: Campaign registration, brand verification, and throughput provisioning as part of onboarding.

🛡️

Do Not Call & TCPA

Kolari integrates with Do Not Call (DNC) registries and TCPA compliance management tools to help you honor opt-outs and stay compliant with federal and state telemarketing regulations.

Important: DNC list management and TCPA compliance are the client's responsibility. Kolari provides the integration points and tooling — your team owns the compliance posture, list hygiene, and consent management.

Use the TCPA Compliance Checker →

🔒

Your compliance. Our infrastructure. Kolari gives you the technical rails — 10DLC registration, DNC integrations, opt-out handling, call recording disclosures — so your team can focus on the business while staying compliant. Regulatory responsibility remains with your organization.

FAQ

Frequently Asked Questions

How does emergency dispatch work after hours? ▼

When a caller describes an emergency — burst pipe, gas leak, no heat in winter, flooding — Kolari triages the severity and dispatches the nearest on-call tech automatically. The customer gets a text with the tech's name, photo, and live ETA within 60 seconds. Your on-call tech gets a call with the job details, address, and the customer's description of the problem. True emergencies get dispatched; non-urgent issues get booked for the next available slot with an explanation of why it can wait safely.

How do appointment reminders reduce no-shows? ▼

Kolari sends a combined call + text reminder at 24 hours and again at 2 hours before each appointment. The 24-hour reminder confirms the customer will be home and collects access details (gate codes, pets, parking instructions). The 2-hour reminder includes the tech's name and ETA. If the customer needs to reschedule, the AI handles it on the spot — no phone tag. This dual-touch approach cuts no-shows from 22% to under 7%, saving an average of $145/day in wasted truck rolls.

Does it integrate with my field service software? ▼

Yes. Kolari connects to any webhook-compatible field service management or dispatch platform. It reads tech schedules, job types, service areas, and pricing — and writes new bookings, notes, and dispatch assignments back to your system. Additional implementation costs may apply for custom integrations.

How do dispatch ETA notifications work? ▼

When your tech marks "en route" in your dispatch system, Kolari automatically calls or texts the customer with the tech's name, photo, and a live ETA based on current traffic. "Hi, Mike from Summit is 18 minutes away for your water heater repair." This eliminates "where's my technician?" calls (which account for 15% of inbound volume) and ensures the customer is home and ready when your tech arrives.

How does it pay for itself in 6 jobs? ▼

At $249/month (Solopreneur plan), you need $249 in value to break even. The average home service job is $185. Capturing just 2 after-hours emergency calls that would have gone to voicemail ($370) already covers your monthly cost. Add in the savings from eliminating 1.7 no-shows per day ($145/day × 22 working days = $3,190/month), and the ROI is 13x+. Most shops see positive ROI in the first 3 days.

Can it handle multiple service lines (plumbing, HVAC, electrical)? ▼

Yes. Kolari supports multi-trade operations with separate routing rules per service line. A plumbing emergency routes to your on-call plumber; an HVAC maintenance request books on your HVAC tech's calendar. Each service line can have its own pricing, scheduling rules, and seasonal campaigns. Team leaders see everything across all trades in one dashboard.

Never Miss a Service Call.
Never Waste a Truck Roll.

Missed Calls. Wasted Truck Rolls. Lost Revenue.

Two Engines. One Platform. Total ROI.

Inbound: Your 24/7 Answering + Dispatch Service

Emergency Triage & Dispatch

Appointment Booking

Pricing & Billing Questions

Service Area & Availability

Outbound: Eliminate No-Shows and Fill Your Schedule

Appointment Reminders

Dispatch ETA Notifications

Seasonal Maintenance Campaigns

Post-Service Follow-Up & Reviews

Drip Campaigns Are Dead.
Voice + Text Nurture Is 8x More Effective.

Subscription Management: Every Lead Gets a Resolution

Active: Still Being Worked

Dead: Unsubscribed and Permanently Removed

Your database is a goldmine you are not working.

See Exactly When It Pays for Itself

Every Channel. One Platform.

Built for Regulated Outreach

Connect. Deflect. Engage. Revenue.

Connect Your Dispatch System

Inbound Calls Resolve Instantly

Outbound Keeps Your Schedule Full

Before & After Kolari

Frequently Asked Questions

Stop Losing $500 Emergency Jobs to Voicemail

Explore Other Industries

Insurance

Healthcare

Hospitality

Finance

Real Estate

E-Commerce

Never Miss a Service Call.Never Waste a Truck Roll.

Missed Calls. Wasted Truck Rolls. Lost Revenue.

Two Engines. One Platform. Total ROI.

Inbound: Your 24/7 Answering + Dispatch Service

Emergency Triage & Dispatch

Appointment Booking

Pricing & Billing Questions

Service Area & Availability

Outbound: Eliminate No-Shows and Fill Your Schedule

Appointment Reminders

Dispatch ETA Notifications

Seasonal Maintenance Campaigns

Post-Service Follow-Up & Reviews

Drip Campaigns Are Dead.Voice + Text Nurture Is 8x More Effective.

Subscription Management: Every Lead Gets a Resolution

Active: Still Being Worked

Dead: Unsubscribed and Permanently Removed

Your database is a goldmine you are not working.

See Exactly When It Pays for Itself

Every Channel. One Platform.

Built for Regulated Outreach

Connect. Deflect. Engage. Revenue.

Connect Your Dispatch System

Inbound Calls Resolve Instantly

Outbound Keeps Your Schedule Full

Before & After Kolari

Frequently Asked Questions

Stop Losing $500 Emergency Jobs to Voicemail

Explore Other Industries

Insurance

Healthcare

Hospitality

Finance

Real Estate

E-Commerce

Never Miss a Service Call.
Never Waste a Truck Roll.

Drip Campaigns Are Dead.
Voice + Text Nurture Is 8x More Effective.