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Inbound + Outbound AI · HIPAA Compliant · 24/7

Every Patient Call Answered.
Every No-Show Prevented.

Your front desk misses 29% of patient calls during peak hours. Your no-show rate is 23% because reminder calls don't happen. Kolari handles inbound scheduling AND outbound campaigns. It pays for itself by preventing 3 no-shows.

67%
of calls resolved without staff
3
prevented no-shows to break even
$62K
avg annual recovered revenue

Your Phones Are Costing You Patients and Revenue

Every missed call is a patient going elsewhere. Every no-show is $200+ in lost revenue.

29%
Patient Calls Go to Voicemail

A patient calls to schedule a follow-up after an ER visit. They get voicemail. They call the practice down the street. That's a patient — and all their future visits — lost to a busy signal.

Source: Medical Group Management Association
23%
No-Show Rate

Your staff means to call appointment reminders but runs out of time. 23% of patients don't show. At $200 per visit, a 20-provider practice loses $380K/year to no-shows alone.

Source: BMC Health Services Research
$32
Per Call — Staff Cost

Between salary, benefits, and phone system overhead, each front desk call interaction costs $32. Your staff handles 60+ calls per day — most are scheduling, rescheduling, and "is my lab result in?"

Source: MGMA Cost Survey

Two Engines. One Platform. Total ROI.

Inbound saves money. Outbound makes money. Together, they pay for themselves in days.

Inbound: Your AI Front Desk, 24/7

Patients call at 6am, at lunch, at 9pm. Kolari answers every time — scheduling, refills, billing, lab inquiries — in under 2 seconds.

📅

Smart Appointment Scheduling

Books based on provider availability, visit type, insurance, and patient preference. Handles new patients, follow-ups, and specialist referrals.

💊

Prescription Refill Requests

Captures refill requests, verifies patient identity, checks medication and pharmacy info, and routes to the provider for approval. No hold time.

🔬

Lab Result & Referral Status

Checks if results are in, provides non-clinical status updates, and schedules follow-up appointments for result discussions. Reduces "is my lab back yet?" calls by 80%.

💰

Insurance & Billing Questions

Verifies insurance on file, explains copays, provides billing balances, and takes payments. Handles the 35% of calls that are purely administrative.

Outbound: Eliminate No-Shows & Fill Your Schedule

AI-powered campaigns that confirm appointments, recover no-shows, remind patients of overdue care, and keep your schedule at 95%+ utilization.

Appointment Reminders & Confirmations

Automated calls at 72hrs, 24hrs, and 2hrs before appointments. Patients confirm, reschedule, or cancel — and the slot gets immediately re-filled.

🔄

No-Show Recovery

When a patient misses an appointment, AI calls within 2 hours to reschedule. Recovers 47% of no-shows — that's $200+ per recovered visit.

❤️

Preventive Care & Wellness Reminders

Identifies patients overdue for annuals, screenings, immunizations, or chronic care follow-ups. Calls them proactively to schedule. Fills empty slots with high-value visits.

📊

Post-Visit Surveys & Follow-Up

Calls patients 48 hours post-visit for satisfaction surveys and care plan check-ins. Catches issues early and boosts patient retention scores.

Drip Campaigns Are Dead.
Voice + Text Nurture Is 8x More Effective.

Your email drip campaigns get a 20% open rate and a 2% response rate. That means 98% of your follow-ups go nowhere. Kolari replaces passive email sequences with automated phone and text nurture that works every lead to a resolution: booked, converted, or dead. No lead sits in limbo. No lead goes untouched.

Traditional Email Drips
Low Touch. Low Impact.
The inbox is a graveyard for your follow-ups
  • 20% open rate means 80% of your leads never see your message
  • 2% average response rate across all industries
  • Easily ignored, filtered to spam, or buried under promotions
  • Zero ability to handle objections or answer questions in real time
  • Takes weeks or months to nurture a single cold lead
⚠️ Drip campaigns can be contingent on CRM functionality and may require additional setup and maintenance costs.
VS
Kolari Voice + Text Nurture
High Touch. Automated.
Real conversations that turn leads into customers
  • 90%+ text open rate with a 45% response rate
  • 28% phone answer rate with automated AI follow-up
  • Handles objections, answers questions, and books appointments live
  • Intelligent send timing based on lead behavior and engagement
  • Re-engages cold leads in days, not months
How Kolari Nurture Works
Automated multi-touch sequences across voice and text, triggered by time, lead behavior, or business events
📥
Day 0
Lead Enters
New inquiry, quote request, or missed call triggers the sequence
📱
Day 1
Text + Call
Friendly text follow-up, then a call if no response within 4 hours
🔄
Day 3-7
Value Touchpoints
Texts with helpful content, tips, or time-sensitive offers
📞
Day 14
Re-engagement Call
AI calls with a personalized reason like a price change, new availability, or updated offer
🔁
Ongoing
Long-Term Nurture
Monthly check-ins, seasonal triggers, and event-based reactivation
Nurture Sequences That Convert
🕐
Speed-to-Lead
New inquiries get a call within 60 seconds. Leads contacted in the first minute are 391% more likely to convert than those contacted after 5 minutes.
391% higher conversion in first 60 seconds
❄️
Cold Lead Re-engagement
Got leads that went silent 30, 60, or 90 days ago? Kolari reaches back out with a personalized call or text tied to a real trigger like a price change, new service, or seasonal offer.
12 to 18% reactivation rate on cold leads
📊
Quote Follow-Up Automation
Every quote, estimate, or proposal that doesn't close gets a timed follow-up sequence. A text goes out at 24 hours, a call at 48 hours, and a final check-in at 7 days. No lead falls through the cracks.
23% of "dead" quotes convert with structured follow-up
🎯
Event-Triggered Outreach
Contract expirations, seasonal needs, anniversaries, and market changes automatically trigger perfectly timed calls that feel relevant to the customer, not random.
3.2x higher engagement vs. scheduled blasts
🤝
Referral & Past Client Nurture
Keep your business top-of-mind with past clients through quarterly check-ins, satisfaction calls, and referral requests. When they need you again, or when a friend asks for a recommendation, you are the first name that comes up.
1 to 2 referrals per quarter per nurtured client
Missed Call Recovery
Every missed inbound call triggers an immediate text back to the caller ("Sorry we missed you, how can we help?") followed by an automated callback attempt within 5 minutes. You recover leads that would have called your competitor instead.
40% recovery rate on missed calls

Subscription Management: Every Lead Gets a Resolution

Kolari works every lead to a definitive outcome. No lead is "dormant," "untouched," or "unknown." Every lead in your pipeline is either active or dead.

Active: Still Being Worked

  • Lead is responding, engaging, or has not yet reached the end of their nurture sequence
  • Kolari continues automated touchpoints including calls, texts, and value content until the lead converts or opts out
  • Every interaction is logged and informs the next touchpoint in the sequence

Dead: Unsubscribed and Permanently Removed

  • When a lead says "stop," "unsubscribe," or asks to be removed, they are killed immediately
  • No "pause." No "dormant." No "let's try again in 6 months." Dead means dead.
  • Removed from all sequences, flagged in your CRM, and never contacted again
📈

Your database is a goldmine you are not working.

Most businesses have hundreds, sometimes thousands, of leads sitting in a CRM with no status, no next step, and no resolution. Kolari works every single one to a definitive outcome: booked, converted, or dead. No lead falls through the cracks. No lead lives in limbo. Automated phone and text lead nurturing runs 24/7 until there is a resolution. No new ad spend needed. Just better follow-up on the leads you already have.

See Exactly When It Pays for Itself

Drag the sliders. Watch the math. Spoiler: it's fast.

400
$32
Monthly Savings
Pays for Itself in
Annual ROI
ROI Multiple

Based on 67% inbound deflection rate · Kolari Professional at $495/mo · Does not include outbound revenue generation

Every Channel. One Platform.

Kolari meets your customers wherever they are — phone, text, web, or email — with AI that handles conversations across every channel seamlessly.

📞
Phone
InboundOutbound

AI voice agents that answer and make calls with human-like fluency. Handle inbound inquiries 24/7 and run outbound campaigns — follow-ups, reminders, re-engagement — at scale.

  • 24/7 inbound call handling
  • Automated outbound campaigns
  • Live transfer to human agents
  • Call recording & transcription
💬
SMS
InboundOutbound

Two-way text conversations powered by AI. Receive and respond to patient texts instantly, or send outbound messages — appointment reminders, prescription alerts, follow-up check-ins — with intelligent threading.

  • Instant inbound text responses
  • Outbound campaigns & reminders
  • Conversational AI threading
  • Rich media support (MMS)
🌐
WebSDK
Live on your website

Embed a live AI agent directly on your website. Visitors get instant help without picking up the phone or sending a text — voice or chat, right in the browser.

  • Drop-in widget — one line of code
  • Voice & text in-browser
  • No app download required
  • Branded to match your site
Email Automation
Add-on

Automated email for confirmations, follow-ups, summaries, and drip sequences. Triggered by call or text outcomes to keep the conversation going after the initial interaction.

  • Post-call confirmation emails
  • Follow-up sequences
  • Appointment & visit confirmations
  • Additional cost applies

Built for Regulated Outreach

Kolari takes compliance seriously. Every outbound text and call runs through the proper channels so you stay on the right side of the law.

📋
10DLC Registration

All SMS and outbound calling through Kolari requires 10DLC (10-Digit Long Code) registration. This is a carrier-mandated requirement that ensures your messages are delivered reliably and your brand is verified.

Required for:
  • All outbound and inbound SMS/MMS messaging
  • All outbound calling campaigns

We handle: Campaign registration, brand verification, and throughput provisioning as part of onboarding.
🛡️
Do Not Call & TCPA

Kolari integrates with Do Not Call (DNC) registries and TCPA compliance management tools to help you honor opt-outs and stay compliant with federal and state telemarketing regulations.

Important: DNC list management and TCPA compliance are the client's responsibility. Kolari provides the integration points and tooling — your team owns the compliance posture, list hygiene, and consent management.

Use the TCPA Compliance Checker →
🔒

Your compliance. Our infrastructure. Kolari gives you the technical rails — 10DLC registration, DNC integrations, opt-out handling, call recording disclosures — so your team can focus on the business while staying compliant. Regulatory responsibility remains with your organization.

Connect. Deflect. Engage. Revenue.

Inbound savings from day 1. Outbound revenue from week 1.

01

Connect Your EHR/PM System

Connects via webhooks to any EHR or practice management system. AI sees your schedule, providers, and patient records. Additional implementation costs may apply.

5 min setup
02

Inbound Calls Resolve Instantly

Scheduling, refills, lab status, billing — handled in seconds. Complex clinical questions route warm to staff with full patient context.

67% deflection
03

Outbound Campaigns Protect Revenue

Appointment reminders, no-show recovery, wellness outreach — running automatically. Your schedule stays full, your revenue stays protected.

$62K/yr recovered

Before & After Kolari

Calls to Front Desk
400/mo
132/mo
No-Show Rate
23%
5%
Schedule Utilization
72%
94%
Recovered Revenue/mo
$0
+$5,200
SOC 2 Type II
HIPAA Compliant
99.9% Uptime
Webhook Compatible

Frequently Asked Questions

How does the appointment reminder system work?
Kolari calls patients at three intervals: 72 hours, 24 hours, and 2 hours before their appointment. Patients can confirm (slot stays), reschedule (AI books a new time immediately), or cancel (slot goes to your waitlist for re-filling). The 3-touch sequence reduces no-shows from an industry average of 23% down to 5%.
Can it recover no-shows after they happen?
Yes. When a patient doesn't show, Kolari calls within 2 hours with a friendly, non-judgmental message and offers to reschedule. 47% of no-show patients rebook when called quickly. At $200 per visit, recovering just 3 no-shows per month covers the entire cost of Kolari.
Is it HIPAA compliant?
Absolutely. Kolari is SOC 2 Type II certified and fully HIPAA compliant. All calls are encrypted end-to-end, PHI is stored in compliant infrastructure, and we sign a BAA with every healthcare customer. The AI never discloses clinical information over the phone — it only handles scheduling, administrative, and billing interactions.
Does it integrate with our EHR?
Kolari connects to any webhook-compatible EHR or practice management system. It reads your schedule and patient demographics for inbound calls, and pushes appointment confirmations, no-show notes, and survey results back into the chart. Additional implementation costs may apply for custom integrations.
How does it identify patients overdue for care?
Kolari's outbound engine queries your PM system for patients overdue for annual wellness visits, chronic care follow-ups, immunizations, and screenings based on clinical guidelines you configure. It then runs automated outreach campaigns — calling patients, offering appointment times, and booking directly into your schedule.
What about complex medical questions?
Kolari handles the administrative 67% — scheduling, refills, billing, status checks. It never provides medical advice, diagnoses, or clinical interpretations. When a patient asks a clinical question, the AI says "Let me connect you with our nursing team" and transfers warm with full context. Your clinical staff gets pre-triaged calls, not raw volume.

Stop Losing $31K/Month to No-Shows

Inbound calls answered. Appointments confirmed. No-shows recovered. Revenue protected — and it pays for itself in 3 prevented no-shows.

Demo the Solution

Free demo · No commitment · See it live in 5 minutes

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