60% of your tickets are the same 5 questions — answered 200 times a day. Meanwhile, 70% of carts are abandoned and nobody follows up. Kolari deflects the inbound flood AND recovers the outbound revenue. It pays for itself by recovering 8 abandoned carts.
Your support costs scale with revenue. Your abandoned carts don't recover themselves.
Six out of ten support tickets are the same questions asked hundreds of times a day — order tracking, return policies, shipping ETAs, sizing, refund status. Your agents are expensive FAQ machines at $12-15 per ticket.
70% of shoppers add to cart and never complete checkout. You send an email they ignore. You never call. That's $650K+ in annual abandoned revenue for a brand doing $1M. A 10% recovery rate is $65K found money.
Each human-handled ticket costs $12-15 in agent time, tools, and overhead. At 3,000 tickets/month, that's $45K/month in support costs — much of it spent on questions a bot could answer instantly.
Inbound saves money. Outbound makes money. Together, they pay for themselves in days.
Order tracking, returns, sizing, shipping — handled in seconds. Your team only sees the tickets that actually need a human.
Pulls live tracking from your store and carriers. Customers get status, tracking links, and delivery estimates instantly. This alone eliminates 35-40% of all ticket volume.
Checks eligibility, generates return labels, initiates exchanges. Follows your return policy rules. Edge cases (damaged items, high-value) escalate to your team with full context.
Answers materials, dimensions, fit guides, and care instructions. Recommends alternatives for out-of-stock items. Reduces returns by 18% through better pre-purchase guidance.
Connects via webhooks to any e-commerce platform, helpdesk, or order management system. Pulls order data and resolves tickets in full context. Additional implementation costs may apply.
AI-powered campaigns that recover abandoned carts, win back churned customers, drive reviews, and turn one-time buyers into repeat customers.
Calls shoppers who abandoned carts within 2 hours. "Hi, I noticed you left a Cashmere Wrap in your cart. Can I help with sizing or answer any questions?" Recovers 12-18% of abandoned carts — 3x better than email alone.
When a waitlisted item returns to inventory, AI calls customers who wanted it. Creates urgency and captures the sale before they find an alternative.
Calls customers 7 days after delivery to check satisfaction and request a review. Increases review volume by 340%. More reviews = higher conversion rates on product pages.
Re-engages lapsed customers with personalized offers. "We miss you, Sarah — here's 20% off your next order." Reactivates 8-12% of churned customers with $200+ average LTV.
Your email drip campaigns get a 20% open rate and a 2% response rate. That means 98% of your follow-ups go nowhere. Kolari replaces passive email sequences with automated phone and text nurture that works every lead to a resolution: booked, converted, or dead. No lead sits in limbo. No lead goes untouched.
Kolari works every lead to a definitive outcome. No lead is "dormant," "untouched," or "unknown." Every lead in your pipeline is either active or dead.
Most businesses have hundreds, sometimes thousands, of leads sitting in a CRM with no status, no next step, and no resolution. Kolari works every single one to a definitive outcome: booked, converted, or dead. No lead falls through the cracks. No lead lives in limbo. Automated phone and text lead nurturing runs 24/7 until there is a resolution. No new ad spend needed. Just better follow-up on the leads you already have.
Drag the sliders. Watch the math. Spoiler: it's fast.
Based on 73% inbound deflection rate · Kolari Professional at $495/mo · Does not include outbound revenue generation
Kolari meets your customers wherever they are — phone, text, web, or email — with AI that handles conversations across every channel seamlessly.
AI voice agents that answer and make calls with human-like fluency. Handle inbound inquiries 24/7 and run outbound campaigns — follow-ups, reminders, re-engagement — at scale.
Two-way text conversations powered by AI. Receive and respond to customer texts instantly, or send outbound messages — shipping updates, back-in-stock alerts, promo codes — with intelligent threading.
Embed a live AI agent directly on your website. Visitors get instant help without picking up the phone or sending a text — voice or chat, right in the browser.
Automated email for confirmations, follow-ups, summaries, and drip sequences. Triggered by call or text outcomes to keep the conversation going after the initial interaction.
Kolari takes compliance seriously. Every outbound text and call runs through the proper channels so you stay on the right side of the law.
All SMS and outbound calling through Kolari requires 10DLC (10-Digit Long Code) registration. This is a carrier-mandated requirement that ensures your messages are delivered reliably and your brand is verified.
Kolari integrates with Do Not Call (DNC) registries and TCPA compliance management tools to help you honor opt-outs and stay compliant with federal and state telemarketing regulations.
Your compliance. Our infrastructure. Kolari gives you the technical rails — 10DLC registration, DNC integrations, opt-out handling, call recording disclosures — so your team can focus on the business while staying compliant. Regulatory responsibility remains with your organization.
Inbound savings from day 1. Outbound revenue from week 1.
Connects via webhooks to any e-commerce platform or helpdesk. AI ingests your products, policies, orders, and customer data. Additional implementation costs may apply.
5 min setupOrder tracking, returns, sizing, shipping — all handled in seconds. Your team only sees the complex 27% that need a human touch.
73% deflectionAbandoned cart recovery, back-in-stock alerts, review requests, win-back campaigns — all running automatically. Revenue comes in while you sleep.
$52K/yr impactInbound tickets deflected. Abandoned carts recovered. Reviews collected. Revenue protected — and it pays for itself in 8 recovered carts.
Demo the SolutionFree demo · No commitment · See it live in 5 minutes
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